Staff was very attentive and answered my question to the best of there knowledge
Well priced high quality footwear.
Helpful staff. Always a good experience
Great range of shoes and boots, I've bought all of my Blundstones from here
Possibly one of the worst customer service experiences I have had. I visited the store on Thursday November 23rd, was the only customer in the store, while 4 staff were working. I made a circuit through the store around 3 times looking for Blundstone boots, and not once did anyone greet me or ask me for assistance. I finally asked a woman who was at the cash stand where I might find them, she pointed vaguely to the back and said theyre back there dear. My name is not dear. I explained I had been there and couldnt find them, she begrudgingly took me back to a small display tucked behind a corner. I thanked her and said I had a few questions to ask, one of which is if they would be included in a Black Friday promotion. I was told repeatedly, and rather rudely, that they werent going on sale, never go on sale, and she would be quite surprised if they ever went on sale. Dear. She then walked away. I found the pair I wanted, and followed her to the cash, asking if a) they accommodated orthotics and b) if I could try on a pair in 12. She patted the counter and said just leave that there dear, and I will look as soon as Im done this bill. There was not a single other costumer in the store. Another associate came up, and I thought that she would logically pass me over to her, since she was so busy with this bill. She didnt. But she certainly made time for some chit chat. I checked the time on my phone, and it was now 2:07. No one made any move to get me the $230 pair of boots I wants to buy. I told myself that if by 2:08 no one got me the boots to try on I was leaving. 2:08 came and I said thank you for your time and made my way to the door. No one attempted to stop me. No one apologized. No one offered additional help. It was like I had to pass some kind of test to be able to buy shoes, which I had somehow failed. Today I visited the Boot Shops direct competitor on Upper James, Miller Shoes, where I received incredible help, and left with not one, but two pairs of Blundstone boots. I have also told everyone I know about the terrible service I experienced, and the great service I got from Millers. I will never set foot in the Boot Shop again.
The Boot Shop - Hamilton is a Canadian Shoe Store based in Hamilton, Ontario. The Boot Shop - Hamilton is located at 1050 Upper James St, Hamilton, ON L9C 3A9, Canada.
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