Appalling service. My children were told within 1 minute of walking down the men's isle that they were to rambunctious and to settle, upon leaving a manager of all people told my children (who were kidding around) to use inside voices. I'm the parent, you have an issue with how my children behave in a family shoe store you spcan ask to me not my children. I will not shop there again due to the disgusting attitude of more than one employee.
Take a picture of the soles of the shoes you buy, when you buy them, in case you need to return. Went to return boots and the staff member pointed out scuff marks on the soles and wasn't going to let me return them.
I like the store as they carry large sized shoes/boots, up to size 20! As very few stores carry those sizes, Factory Shoe tries to cater to those who have large feet. The only gripe I have is the stock selection is very limited in shoe size's in 15/16. The staff seems friendly when they come around, but for me, I just want to look and not be bothered. Overall, a good store.
Always a great selection of shoes for my entire family. Have shopped here for years. Staff at this store and head office recently went out of their way to arrange an exchange on a pair of shoes that were the wrong size. They were extremly helpful and empathetic and made me feel very appreciated as a customer. The staff here have also located shoes in different sizes and brought them in from another store. They are always eager to help and very friendly.
Pleasant service from Brandon. My grandfather found a comfortable shoe. Had great prices and wide selection.
Factory Shoe is a Canadian Shoe Store based in Hamilton, Ontario. Factory Shoe is located at 1179 Upper James St, Hamilton, ON L9C 3B2, Canada.
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