If I could give them a 0, I would. Since the change in administration and staff, this service has gone downhill. My senior mom was denied access to the handicap washroom and directed to one elsewhere. Then we were told to go to the hospital if she wasn’t able to get on the table. Then we were told the requisition was too old and accused of going somewhere else and then trying to do it again. I informed the rude clerk that their machines were being upgraded and not available until November, however my mom took ill and we were delayed. Today we came for a chest X-ray and the clinic was open, but not for X-rays. The tech was sick and they weren’t able to get anyone else. Make sure you call ahead to make sure they have the ability to service you.
This is the second time I am leaving a negative review for this clinic, and unfortunately nothing has changed. I came in for a walk in X-ray for my toddler. The receptionist, Janvi (not sure of spelling), immediately said they do not do X-rays for young children. Her colleague (who was standing next to her) then corrected her and said that they do, and asked if my child could stand for the scan. I explained that she can stand but may be scared because of her age but I was willing to try. After sitting down with my child, I clearly overheard Janvi laughing and talking about whether my toddler would be able to stand for the X-ray, right in front of me! This behaviour is completely unprofessional, disrespectful, and unacceptable in a healthcare setting, especially when it involves a child. There’s another review about a week ago stating they also heard a staff member talking about a patient they got off the phone with! I have also been calling repeatedly to speak to a manager and I am always told they are not available and to call back. This lack of accountability is unacceptable. It is also very concerning that the majority of negative reviews left here are never responded to. The repeated lack of professionalism, accountability, and basic respect for patients should not be tolerated.
Very professional staff. I went to another clinic and the image quality was bad. My doctor insisted on South Mount. I had to wait for a month for my foot Ultrasound appt but the technician was very careful and took her time to ensure the images met my doctor's requirements.
Extremely unprofessional and stressful experience. I had booked this ultrasound appointment almost 3 weeks in advance based on my gynecologist’s recommendation for time-sensitive fetal growth monitoring. This scan was important and scheduled deliberately, especially considering how difficult it is to get appointments. The day before the appointment, I received a confirmation message from the clinic, so everything appeared fine. However, on the day of the ultrasound (a Saturday), I received a call just one hour before my scheduled time informing me that my appointment had to be cancelled or rescheduled because their technician was unavailable. I clearly explained my situation — that this scan was medically important, time-sensitive, and that I had a specialist follow-up appointment dependent on these results. Despite multiple sincere requests, the clinic refused to accommodate me and simply moved the appointment one full week later, which was beyond the recommended timeline. This was entirely the clinic’s internal issue, yet I was told to call other clinics myself since it was a Saturday. There was no backup plan, no alternate branch, and no effort to offer a same-day or next-day slot. I ended up spending the entire day in panic trying to find another clinic. Thankfully, another clinic was compassionate and managed to take me in the next day, even though they were fully booked — which makes me question why this clinic could not do the same. This experience caused unnecessary stress during pregnancy, and the lack of professionalism, poor planning, and rude behavior were extremely disappointing. I strongly advise others to avoid this clinic, especially for time-sensitive or pregnancy-related scans.
The worst lab ever! I was there standing at 4:04pm. They said I’m late and they won’t be able to take me in though they offer 5min grace period. Taking time off from work and unable to go in…waiting room was all full and clearly overwhelmed with very bad scheduling skills!! They never told me to come 15 min earlier!!! Anyway do not recommend. Very poor service
The staff that did the xray were very friendly and fast. The only thing bad I would say it that the front desk receptionist was not professional and not friendly with patients. I was waiting for my son today to finish his xray and I could hear here talking bad about a patient that she just got off the phone with. As someone who also works in medical admin I was shocked that someone would conduct herself like that at work. She never once smiled and was not friendly at all with patients. I usually have a great experience here, but this was my first time having an experience like this here.
I went into this clinic to get an ultrasound OB hematoma checked out. We didn't want to find out gender. But, she "accidentally" told us the gender, when she shouldn't of even discussed the gender in this ultrasound, that is not what the ultrasound was for. Extremely dissapointed. Won't be back. Response to owner: The appointment was May 16th, 2025 @ 3:50pm.
SouthMount Medical Imaging is a Canadian Medical diagnostic imaging center based in Hamilton, Ontario. SouthMount Medical Imaging is located at Located In Lower Level, 35 Upper Centennial Pkwy, Stoney Creek, ON L8J 3W2, Canada.
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