Total respect for Tim who dedicated his time to completing the job even though we were his last call of the night, even though there was mess to clean up. We can’t thank you enough for the job well done.
Adam came and unplugged the drain in our basement very pleasant and efficient i would recommend them ? percent thank you Adam and company for making our day
We have had Brock to our home 2x in the last month for different issues. Super nice guy, friendly and knowledgeable. The ladies at the office (Tasha and Cindy) are also helpful and kind. Overall, it has been a very nice experience and they have been fair and honest.
2025 10/5 STARS I cannot say enough good things about this team. Eric, Brock, Aaron, Tasha and Cindy. We've been communicating with them all this past week as we had another flood after not getting the work done last year in my 1st review because we thought the work Brock did was good enough as we had no more floods. We had a pipe burst outside last ast week with an the rain & snow melting. We called this team as they were so amazing last year. They did a quick fix with the pipe and now coming out to do a full fix with the snow melted. This team will go above & beyond for you! Tasha & Cindy in office are always happy and willing to help. Eric, Brock & Aaron are amazing in the field. Call this team. You won't be disappointed! 2024 Brock is an AMAZING employee and you guys are lucky to have him. He's been here twice and will need to come back in the spring to dig a new trench and place a new sump pump line. I will only trust him to do it as he's been honest, professional and took the time to explain everything to me. Thank you for the great service Brock and helping to solve my flooding issues! See you in the spring
Don't bother phoning anyone else these guys are great!. Phoned Monday spoke to a lovely woman who was very polite, explained the issue she sent someone out the next day. andrè arrived on time, was polite and extremely courteous went above and beyond. Very happy with their service and will recommend to everyone thank you! JEAN KARLSEN
Andre (#85) was awesome, he spent the whole day investigating and problem solving and in the end got our drains flowing again. He was hardworking, knowledgeable and professional. Thanks for the great service!
I read good reviews and expected high. But found them not professional enough. I was booked for 9am (I was not given a time range). Called several times for their exact time me of arrival but they were not sure when scheduled a plumbing technician would finish previous job. I had to reschedule. This time I was told he would arrive at 5pm. I called several times again and finally came at 6:25pm. Though all work ended well. I found the technician not enough experienced and as he sealed new wash basin on top of existing dirt and I had to scrub over so hard to get rid of it. After a installation, he found a leak because a part was incorrectly installed and hence broke. It needed rework and hence he took extra time. I also had to give him hand in the process. Parts were very expensive. If I was told regarding part costs, I could have arranged them from home depot across the street. I did not find it justified that I was charged for 3.5 hours. I will not come back to them.
Roto-Rooter Plumbing & Water Cleanup is a Canadian Plumber based in Hamilton, Ontario. Roto-Rooter Plumbing & Water Cleanup is located at 617 Parkdale Ave N #8A, Hamilton, ON L8H 5Z1, Canada.
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