Won’t be returning. Visited today around 7:40 AM, none of my cards would work at the pump - “Card only valid for inside use”. Tried to go inside - door is locked and no worker!!!! Guess you don’t want my business. Went to the U Plus on King St that actually wanted my business and took my credit card. Very disappointing esp considering i went out of my way to come to THIS particular station!!!!
The people that work here are incompetent. The first time I came, I was purchasing a snack. It scanned in almost $3 more than advertised. I showed the employee working the advertised price and he said well the sign is wrong but I have to pay the higher price. I said that makes no sense, especially because it is an entire row of that snack with the wrong price advertised. I then said well if it’s wrong you need to change the price that’s advertised. He said no it says on the sign the other item that’s on sale which wasn’t even in the row or anywhere near it.….makes absolutely no sense 2nd time coming the person working was on a speakerphone convo. I told him the machine at the pump wasn’t working. He then carried on with his convo ignoring me. Until I said what is going on? He said “our system isn’t working” ok so I walked out. Then I saw someone at a different pump getting gas and I said did your pump payment work? He said yes. I backed my car up and got gas at his pump. I went inside and the person was now sitting on the floor still on the speaker phone convo. I asked why would you to tell me your “system was down” when it wasn’t and why not tell me to use another pump? He then said “I said the system inside was down” first of all that’s not what was said, second of all get off your stupid loud speaker phone convo and actually speak and explain correctly to your customers. You need to train your employees better. Also the store smelt like strong BO. do better!
This place has higher pricing than all other esso’s. Staff are friendly, I never have to prepay at this location unlike other locations. This one has the highest grade if you’re looking for the 93% grade.
You don’t just get gas here, you get gaslighted. This is my regular station and I collect optimum points there as well. I went to fill up and the machine took my PC Card fine and returned it. I inserted my credit card and the machine read it but then got stuck and refused to return the card. It didn’t release like usual. So I called the assistant for help to get it out. He could not. I asked if he had pliers and he went back in the store to look for them. I was waiting so long I saw another customer with a contractor truck and I asked him to help. He kindly came over and was able to get a good grip on the card and pull it out. I was so relieved this stranger helped me get my credit card back. Then the clerk returned and I told him we got it out and I was going to use a diff pump. I said he should fix the one that did that. The clerk said it was my fault cause I didn’t sick the card in right. I know from past experience if you put the card in wrong the pump releases it back to you. I said it was not my fault and he should service the machine. He asked me for my name and phone number in case the machine was broken. I asked if it was like the machine took money or something? He said no in case you broke it. I couldn’t believe the poor customer service and I said I didn’t break it and I was going to petro Canada to fill my tank. Way to gaslight your customers Esso.
I've never had a good experience here. The pumps never have receipt paper so I'm constantly going inside to get my receipt. Half the time there's a problem with the machines and you can't pay at pump or you can collect optimum points. Their prices are always way higher than a gas station on a different street. I'd recommend finding somewhere else to fill your tank.
The last time I got gas here there was a problem with the pump. $35 was charged on my card but I got something like $3.50 worth of gas in my tank. The attendant told me the difference would be reversed. This was never done - hence I am giving a score of 1 out of 5.
I had literally no gas and BARELY made it to the station. The attendant refused to even push the button to allow me to pump my own gas, and refused to speak to me and explain. He made angry go away hand gestures at me while I tried to mime that I couldn't hear or understand him. Finally got through to him on the store phone and he explained that the reason he wouldn't speak to me or push the button was because he needed a break. I explained that I didnt want his service, just for him to allow me to pump my own gas. He kept rudely interrupting and talking over me as I desperately pleaded with him that I didnt have enough gas to make it to another station and that I felt unsafe stranded at midnight in a sketchy area. He did not care about my tears or subsequent panic attack. Some helpful strangers helped me roll my car into the parking lot of the next gas station. I got lucky with those kind people. Not so lucky with the employee.
Esso is a Canadian Gas Station based in Hamilton, Ontario. Esso is located at 1334 Main St E, Hamilton, ON L8K 1B5, Canada.
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