7
15 King St E, Hamilton, ON L8N 1A1, Canada
Hamilton, Ontario L8N 1A1
+19055237827

Worst experience ever at this Subway store ,if you don’t know how to deal with customer please close this store ????, seriously The person at this Subway store was really useless. Don’t know why he was in such a hurry to make the sale. He gave very poor service and wasn’t explaining anything at all. We said we wanted to buy a patty, but he was such a careless guy — no idea what he was in a rush for. Overall, he was just a useless person and wasn’t helping at all. ????

I placed an order to be picked up over an hour in advance. I arrived at the time the order was supposed to be ready for and they had not even started preparing it. What’s the point in ordering online in advance if you don’t even start working on it until I get there? I might as well have just came in and ordered everything.

Grabbed my food from here and had one of the worst experiences. The person at the counter—possibly the owner—was extremely rude and refused to add extra sauces. I remained calm throughout, yet he behaved with unnecessary attitude and even accused me, without any reason, of planning to yell at him if the sandwich got messy due to the sauce. That was never my intention, and his reaction felt completely uncalled for. It seemed like he made up the scenario in his head. Overall, a very disappointing experience. The staff seriously needs to learn basic hospitality and how to treat customers with respect.

Extremely disappointing experience at Subway — the worst sub I’ve ever had. The staff was unprofessional, ignored my requests, and showed poor attitude. The bread was rock hard, cold even after toasting, and nearly inedible. Service and quality were far below the standard expected from the brand. This was an embarrassing experience for a brand like Subway — totally unacceptable. The guy taking my order acted lazy and disrespectful, clearly didn’t care about his job or customers.

The supervisor set wrong expectations before taking order. 1. I asked about back and toast, he did not denied when he took order, at last he says its now working 2. Because he want to close the store, did not allow to dine in however 10 minutes left in store closing 3. As always, never have veggie patties in stock I think you should guys close the store or improve the machinery and services Very frustrated because supervisor it self lies

The time says they close by 11pm at 10:10pm that staff has locked the door and is cleaning stuff down, very unacceptable. Update: 2 days after this review, they took down the sign that says their times, instead of keeping the store open till when it's supposed to be, clowns?

Just went in for a late night sub, server was handling trash. When I went to order, server put the trashbag into the back, went to the sink, and washed their hands, for just 3 seconds. I heard the tap go on, then promptly turned off, as if they just wet their hands, no scrubbing, no soap, and then proceed to make subs after that.

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Subway — Sandwich shop in Hamilton

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Subway

Sandwich shop at 15 King St E, Hamilton, ON L8N 1A1, Canada. Here you will find detailed information about Subway: address, phone, fax, opening hours, customer reviews, photos, directions and more.

Opening hours

  • Sunday
    9 AM–8 PM
  • Monday
    8 AM–11 PM
  • Tuesday
    8 AM–11 PM
  • Wednesday
    8 AM–11 PM
  • Thursday
    8 AM–11 PM
  • Friday
    8 AM–11 PM
  • Saturday
    9 AM–10 PM

Rating

1
/
5
Based on 7 reviews

Contacts

Categories:
State:
Ontario
Address:
15 King St E, Hamilton, ON L8N 1A1, Canada.
City:
Hamilton
Phone:
Postcode:
L8N 1A1

About Subway

Subway is a Canadian Sandwich shop based in Hamilton, Ontario. Subway is located at 15 King St E, Hamilton, ON L8N 1A1, Canada.


Please contact with Subway using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Subway opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.

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ALL reviews about Subway

  • neeraj Choudhary
    Added 2025.10.04
    Worst experience ever at this Subway store ,if you don’t know how to deal with customer please close this store ????, seriously The person at this Subway store was really useless. Don’t know why he was in such a hurry to make the sale. He gave very poor service and wasn’t explaining anything at all. We said we wanted to buy a patty, but he was such a careless guy — no idea what he was in a rush for. Overall, he was just a useless person and wasn’t helping at all. ????
  • Kim Headley
    Added 2025.07.30
    I placed an order to be picked up over an hour in advance. I arrived at the time the order was supposed to be ready for and they had not even started preparing it. What’s the point in ordering online in advance if you don’t even start working on it until I get there? I might as well have just came in and ordered everything.
  • Bhavjot Singh
    Added 2025.07.20
    Grabbed my food from here and had one of the worst experiences. The person at the counter—possibly the owner—was extremely rude and refused to add extra sauces. I remained calm throughout, yet he behaved with unnecessary attitude and even accused me, without any reason, of planning to yell at him if the sandwich got messy due to the sauce. That was never my intention, and his reaction felt completely uncalled for. It seemed like he made up the scenario in his head. Overall, a very disappointing experience. The staff seriously needs to learn basic hospitality and how to treat customers with respect.
  • Khushdil Sharma
    Added 2025.07.18
    Extremely disappointing experience at Subway — the worst sub I’ve ever had. The staff was unprofessional, ignored my requests, and showed poor attitude. The bread was rock hard, cold even after toasting, and nearly inedible. Service and quality were far below the standard expected from the brand. This was an embarrassing experience for a brand like Subway — totally unacceptable. The guy taking my order acted lazy and disrespectful, clearly didn’t care about his job or customers.
  • Smit Khokhariya
    Added 2025.07.01
    The supervisor set wrong expectations before taking order. 1. I asked about back and toast, he did not denied when he took order, at last he says its now working 2. Because he want to close the store, did not allow to dine in however 10 minutes left in store closing 3. As always, never have veggie patties in stock I think you should guys close the store or improve the machinery and services Very frustrated because supervisor it self lies
  • Sharon Nwachukwu
    Added 2025.05.23
    The time says they close by 11pm at 10:10pm that staff has locked the door and is cleaning stuff down, very unacceptable. Update: 2 days after this review, they took down the sign that says their times, instead of keeping the store open till when it's supposed to be, clowns?
  • Kevin Campanella
    Added 2023.11.07
    Just went in for a late night sub, server was handling trash. When I went to order, server put the trashbag into the back, went to the sink, and washed their hands, for just 3 seconds. I heard the tap go on, then promptly turned off, as if they just wet their hands, no scrubbing, no soap, and then proceed to make subs after that.
  • By owner
    Added 2023.11.07
    I am really sorry for that. I will make sure that he will do proper hand wash ever time and thank you very much for your information.
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