Extremely rude customer experience (Nicole) - I decided to join GoodLife fitness at the upper Ottawa and stone church location in Hamilton as i thought it was one of the better ones in the area. So, I got myself enrolled for no commitment membership with upfront fees of $179 and soon my husband and daughter wanted to join too. My daughter wanted to join all women club so I took her to limebridge location. After inquiring about the available options they suggested me that I should upgrade my current membership to ultimate membership in order to get a better deal. I was a bit skeptical with the upgrade as I had to pay a premium fee, and if my family members wanted to take a break or cancel the membership in future, would there be some additional fees/penalties. The lady who was helping me in registering membership said that she wanted to confirm this clause and came back after a few minutes and said there wont be any fees/deductions for upgrading and downgrading the membership since you are taking ultimate membership. So after almost a year, I decided to freeze my daughter and husbands membership as they were not regular to the gym and I did that. So far it was all good until I inquired about canceling my daughters membership and asked them how to go about it. The girl at the counter, Nicole (the most unprofessional team member at this GoodLife stone church branch) told me that first I have to make the my daughter's memberships active and pay monthly fees to cancel my daughter's membership and to downgrade my membership to one location member I have to pay another $50. I politely asked her if she could reconfirm the clause as I vaguely remembered about being told that there would be no fees for canceling/downgrading the membership. I got a rude response saying I have no clue about that, you would have signed the agreement. I was a bit confused so I said if she could pull up the agreement which I had signed to which she abruptly responds all agreements can be found online and just left the counter. She was not at all interested in clarifying a few things, which I am assuming is her job. She sent another guy from her team to get my matter sorted out. I felt so disrespectful by this time that I decided to cancel my membership too along with the other two memberships of my family members. Never again to this gym ever. This is the kind of unprofessional service one gets after paying a high gym membership fee.
Good facility with lots of equipment and pretty clean. Not enough water stations however but they do have many cleaning stations which is good. They also have a womens section which I like and a pool, hot tub, and a sauna. This is a very busy gym through out the day and decent at night. Enjoy going here with my friend for a good work out.
Was in Hamilton for a few days visiting family over the summer and found this GoodLife. Staff was great, facility was clean and wide open. I would recommend this gym for anyone looking for a upbeat place to workout. Thanks for letting me use your space, well done GoodLife.
The Gym its self is very big and well spaced out. Equipment is new and usually always in working order. Hamilton is pretty limited when it comes to gyms. That being said this location is probably the nicest and biggest gym location in the city. However because of that it gets very busy especially between the hours of 4pm-9pm. When it's that busy it can be hard to get a good workout in. I have heard that the gym wasn't always the cleanest. I have been a member for the last 3 months and have not found that to be the case. I always see people cleaning. The ONLY thing I don't see cleaned are the tanning booths. Normally this would be the staff's job but I have never seen them do it. So if you use them make sure you give it a clean before you hop in. The staff are all very nice and approachable.
Completely packed with herds of people. Difficult to get a workout in without it being ruined by not being able to use equipment (unless you go after 9pm). Forget about getting a rack without waiting at least 15 mins. Goodlife is the McDonalds of gyms. Worker mike very rude. The best part about this gym is watching all the people, who are new to gyms, hurt themselves by lifting w terrible form. A lot of them wear tank tops because they think it makes them stronger.
GoodLife Fitness Hamilton Stone Church is a Canadian Gym based in Hamilton, Ontario. GoodLife Fitness Hamilton Stone Church is located at 1070 Stone Church Rd E, Hamilton, ON L8W 3K8, Canada.
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