Professional and courteous service. They squeezed me in for a same-week tire changeover during a very busy time (week of the first snowfall of the season). They were kind and patient and no high-pressure upsell tactics. The garage is large with clear signage and ample parking and in an easy-to-access area.
Made an appointment to fix a tire leak, and came here yesterday for the first time. The service I received was impeccable from the beginning to the end. Exceptional knowledge, friendly, and helpful employees. In addition, prompt and courteous service, and a nice, clean, and organized business. I strongly recommend their services, and will definitely come back again in the future. Thank you so much again, and I wish you all the best! Take care!
Village Auto Service is fantastic! I brought my car in for a 150,000 km service and they had everything done quickly and efficiently. The team was professional, friendly, and clearly knows their stuff. It’s great to find a shop that’s honest and delivers quality work without any hassle. Highly recommend Village Auto Service!
I just wrapped up one of the best vehicle deals I’ve ever made — and it all came down to good old-fashioned trust and a handshake with Daniel & Ken. You don’t see this kind of thing much anymore, I highly recommend anyone in the used car market to reach out to the boys at Village Auto of Ancaster for all your needs ! A big thank you to both of them !!!
Great experience…oil change on my Aston Martin for 1200$ cheaper then the dealer and my doors are fixed….highly recommend to anyone who needs there super or sports car serviced…don’t be scared to take it here
Original Post: Wanted to buy a Range Rover, was told I would be the first person to be called to buy it. They sold it to someone else. Didn't even have the decency to call me. In Response: You are absolutely right! I was very indecisive about purchasing the 2005 Range Rover for several reason. The first being, I was unsure whether I wanted the 2005 or 2009 Model. The second being, that I was looking for an infotainment system that would integrate with the Rover. Which I did find! The one owner, I am assuming there are two, could see that I was hesitant to buy it. He kindly told me that they still have to fix her up and detail her and that they would give me a call when it was done and I would have the first option to buy. Which I was very grateful for. It gave me the time to make a final decision, which I did; to buy it!. Unfortunately I never received that call, it was sold to someone else. If there was a communication error and someone else did have the first option to buy a simple phone call telling me so, would have been fine. We all make mistakes! God knows I do several times a day! However, that did not happen and to simply blame my indecisiveness over which model to purchase instead of taking responsibility for you your mistake is just bad customer service. To that end, I wish you and your business nothing but the best!
Refused to allow outside shops do a pre purchase inspection on a porsche 996 at my expense. (Only porsche specialists can do a DME readout which shows how the engine has been treated over its life.) He would only allow his mechanic to do an inspection for an additional cost which likely wouldn't even include what I was really after. Dodgy. I politely explained why I wanted it and received a rude reply back saying this is the wrong car for me and I should look elsewhere for something newer. He's also advertising work done to the vehicle but offers zero records when asked, claiming privacy act prevents it. I'm happy to avoid this place after Ken's replies. Edit in reply to Ken's accusation of abusiveness. Since the exchange was done via email and not over the phone, please identify the abuse? I still have the emails. They paint you in a poor light as a business, not me.
Village Auto of Ancaster is a Canadian Used car dealer based in Hamilton, Ontario. Village Auto of Ancaster is located at 116 Wilson St E, Ancaster, ON L9G 2B8, Canada.
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