Bozana and staff always take care of me in the best way possible. From booking appointments to receiving the service, everything is amazing, professional, smooth sailing and results are phenomenal! Thank you laser spa group and see you guys soon :)
All the staff here are super nice! They make sure you feel comfortable and relaxed for whatever treatment your getting done. Would 10/10 recommend
I only leave reviews if Im really happy or really annoyed. Sadly this one is for the latter...They have an under 24 hour cancellation fee for clients however they called me 4 hours before my appointment and left an unapologetic message cancelling it due to the fact that they were under staffed. Nobody has since followed up in any way.Ill add to this review which I fully stand by despite the misleading response that I received back from whoever that was. You sound very triggered by my personal experience with Laser Spa Group! I get that you have to try to make your business look good by responding to a bad review, but unfortunately you had to use incorrect and misleading information in order to do so. It doesnt seem to me like you did enough investigating before you responded. But I get it, you want to protect your image. You should probably start with good customer service in your place of business. Another girlfriend of mine has had a bad experience with you as well. I know 3 others who were going to laser spa group occasionally, but based on your careless response, none of us will be returning! Plenty of better spas out there. Thats our opinion!
I revised my review because the owner, Bozana, has outstanding people skills and went out of her way to resolve an issue I had. She is a problem solver and sometimes things aren't exactly as you expect. That is life. Totally impressed with her acumen and her ability to make things right. She is an amazing woman and someone who cares about her clients. Five stars for you, Bozana!
Best med spa I have ever been to, hands down. I have been to many med spas but I have never received the quality of care and service that I receive here. Every staff member has not only been incredibly courteous and pleasant, but they have all done consistently excellent work. I have never been double-booked, kept waiting unreasonably long times, overcharged, or aggressively upsold. When the staff make recommendations they are legitimate and low-pressure. Not only that, there are often specials on services. I won't trust my face to any one else!
Laser Spa Group is a Canadian Spa based in Hamilton, Ontario. Laser Spa Group is located at 36 Hess St S #202, Hamilton, ON L8P 3N1, Canada.
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