Kelly’s cycle goes above and beyond. They made sure to answer all my questions, no matter how trivial. This was my first motor bike. I had a lot of questions! They were always patient and kind. Thanks for all the advice!
Adrian was great help, I was looking for a part for my Yamaha and even though they didn't have it they researched and found the part online for me! Thank you!
Cant even begin to describe how good this experience was. Larry is absolutely as good as it gets, as is the entire team at Kelly’s. From sales to service they just can’t be beat. Looked at an R9 on Friday. It was in my driveway done before noon Monday. Attention to detail, efficient, and just generally an all positive experience. This isn’t my first Bike from Kelly’s and it won’t be my last. Thanks guys!!
My attempt to purchase a new quad last year was a VERY unpleasant experience. I had cash in hand and was ready to purchase that day. Steve was disinterested to the point of insulting, made me feel as though he had no interest in taking my money, and with his “many years of experience” would be doing me a favor by letting me hand over $13K. On top of that, he failed to disclose that there was a $1000 factory rebate applicable. When I showed him online, he said in that case he would have to charge me $700 for dealer inspection/setup which he hadn’t previously mentioned. Two days later I purchased my quad ELSWHERE, had a good experience and saved almost $2K.
I highly recommend Kelly's. Very nice dealership with lots of stock. Easy and prompt communication with my purchase. I have no doubt after service care and parts will be great.
Horrible nightmare story from these clowns!! I bought a 1987 fz600 supposed to be certified when I picked it up..... when I bought it I had asked if he could have hid mechanic take it just an extra lap around the block or a little further than normal just to make extra certain that everything is in check......I bought my helmet, gloves, coat and bike all at Kelly's and agreed to pick the bike up a few days later... I get the call that it's ready and to come pick it up, I worked at bay king around the corner at that time. I go to pick up the bike and it wouldn't start... dead battery..... so after a few mins, they installed a new one and I'm on my way. I get to bay king as this was on my lunch... I pull into the parking lot and the oil light turns on.... go to parts, order some oil, fill the thing up... Friday of a long weekend... still stoked....after work I came down upper james and the clutch cable adjustment came loose spitting of the cable... so coming down the hill... first day with it no clutch coming up to king st... yeah yikes.... I end up making it home, adjusted and tightened the cable down, still excited.... next morning wake up at dawns Crack to ride my new machine.... coming up the kennilworth access..... the speedo cable came off!! So I drag it till I can stop... then re attach and tighten. Go meet up with my buddy and we pull into the gas station and he goes dude your muffler fell off!! I look down and the bolt holding it to the frame is missing... grab the muffler with my new riding gloves and push it in place, new gloves not new ended up going out for a nice long ride on a beautiful day despite the issues..... stop for a smoke break and find my front brakes are literally smoking.. fork seals gone uuuggghhhh..... go to start the machine.... carb was stuck and flooded the cylinder FML back rock the bike get the fuel out and got it to start..... take it into Kelly's and not even aggressively was treated like an idiot, they kept it for a few days, they tinkered the carbs, and ordered the fork seals and tell me to come back next week.... while driving it to work the next day... the 2 bolts holding on the timing tensioner backed off, causing me to coast into work on a smoking ball of dripping oil.....found replacement bolts and tightened down the tensioner and completely soaked my new riding boots.... all this in about a week and a half with less than 600 km on the machine... someone chirp in here and think I'm being over critical.... at one point they had a different comparable machine which I asked if I could switch for, Larry wasn't having it.... additionally the helmet I bought from there did not have a DOT sticker and the course I went to affiliated with then required the sticker, so I ended up having to replace my helmet with a cheapy for the course..... you're 100% correct I bought the bike in the end of June for the July long weekend... I spent the next month and a half bouncing in and out of the dealership for front fork seals... as the cold weather approached it wouldn't start so I gave up on the machine... fast forward to the next spring I take this bike into a different shop and got quoted out over 2,000 for a bike I had just bought.... at a yamaha dealer!! I ended up scavenging $700 back from it.... bought a 2004 fz600 returned to Kelly's to get the safety and a general check over, bought the oil change and got messed around with through thier service dept. I got my new bike in April of 2017 and have never returned to Kelly's. Even tho I rebuilt a 1984 suxuki rm250, all parts from Kelly's, a 1987 yamaha moto4.... all parts from Kelly's... so preceeding this horror show I was actually a customer of about 15 years!
Brought a dirtbike wheel in for the second time for a simple tire install. The mechanic who I dealt with last time took one glance at the wheel and said "can't do it without scratching the rim". What kind of mechanic shop can't install tires without damaging the rim lol. This place clearly prioritizes bike sales, don't go here for service, waste of time driving over.
Kelly's Cycle Centre is a Canadian Motorcycle dealer based in Hamilton, Ontario. Kelly's Cycle Centre is located at 1042 Upper Wellington St, Hamilton, ON L9A 3S6, Canada.
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