Zakiyya at Trade Secrets is amazing. She is the store manager and always provides excellent service in a clean, friendly, and welcoming environment. She does a fantastic job with my brows every time and is incredibly attentive, polite, and professional. She always answers my hair questions and recommends the best products—I shop here often because of her. The hairstylist is also very skilled and attentive. I highly recommend Zakiya and the team at Trade Secrets.
Hair stylist was amazing. My hair colour looks great. She deserves 5 stars. The experience was not relaxing or enjoyable. The lady who worked the retail was on her phone for over an hour loudly talking in her language while sitting in a salon chair. It was hard for me to relax and enjoy my time being pampered. While my stylist was foiling my hair she had to walk away a number of times to help customers because this other girl was on her phone and showed no interest in helping customers. Even while rinsing me in the sink the stylist had to turn the water off and walk away to help a customer. For $170 I feel I deserved the stylist full attention. But the person who was supposed to be retail was busy very loudly talking on her phone. She did one time ask a customer “do you need me”. I give credit to the stylist who actually cared about the customers. She did lots but the store definitely lost sales during this 3 hours.
Book an appointment to wash my hair arrived there only to be told that the hairdresser is not coming. They didn't even have the courtesy to call me and reschedule my appointment prior to me arriving. Waisted my gas, time and energy. Terrible service!
I used to go to Trade Secrets in Square One Mall when I lived in Mississauga, and after moving to Stoney Creek, I have to say the staff at Trade Secrets Eastgate are a million times kinder and friendlier. I get my eyebrows done at this location (waxing and threading) regularly. I usually go to Nadia and have always had great results with her. There was one time (this past February) where Nadia wasn't in and I went with another eyebrow lady (not sure of her name), and unfortunately had a bad experience....she spilled wax on the inner part of my eyebrow and instead of carefully wiping it off with oil she still used strips and ended up removing a good chunk of my eyebrow. She didn't say anything to me about it, and although I felt it a bit when it happened, I didn't notice until I looked in the mirror, at which point I was in shock. The lady did apologize and didn't charge me for the service this time. It has been about 3 months and they have almost grown back fully, still a bit to go. I have since only used Nadia for my eyebrows and will continue to do so. She really takes her time to do them and is very gentle. She always asks what I would like at the start of the service so that we're both on the same page throughout. Although I had the one bad experience, I will still continue to come here, as I've been doing so for 5 years now. The staff are still great. The store is very clean and well maintained.
Been going here for the past 3 years to see Cassalee to get my hair coloured and cut. I leave more and more satisfied every time. I’m obsessed with her colour results and the time she takes to trim and style my hair. Definitely a dedicated customer to her work! Thanks again girl!
OMG, so sad to hear the owner is retiring and not renewing the lease!! I've been getting my brows done here for years. The staff and the owner are SO nice. I wish them all the best.
The service was excellent. Very polite, and friendly. I had questions about products and how they could assist with some issues I was having with my hair. I got some great advice, and products that work for me. Will be going back.
Trade Secrets | Eastgate Square is a Canadian Beauty supply store based in Hamilton, Ontario. Trade Secrets | Eastgate Square is located at 75 Centennial Pkwy N, Hamilton, ON L8E 3N6, Canada.
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