They were able to accommodate my event in less then 24hrs notice due to another company cancelled. They saved the day for sure! Great customer service, they sensed the urgency and helped get it done FAST! Thanks guys
I had such an amazing experience renting two bouncie castles for my daughter's birthday. The staff we're so friendly and helpful. Definitely would recommend to rent from them again James
I highly recommend using this company! They are very reasonably priced and have high quality inflatables. We use them for all our party rental needs and recommend to all our family and friends! They are extremely helping in all your party planning needs! Will be using them again!
This was my second time renting from Air Bounce and I'd do it again I'm a heartbeat. Both rentals - the crazy air man and large inflatable with slide were provided on time. I especially love that you can pay for a 1 day rental and keep your inflatable for the weekend - helllooooo 3 day birthday! My kids LOVED the inflatable, the adults loved the inflatable. It was clean, the delivery staff and pick up staff were quick and efficient. Customer service was fabulous even when I changed my type of inflatable after booking. They were quick and efficient to answer all of my questions. I can't wait for next summer. The kids are already asking to rent again!
Rented clean tables and chairs for a baby shower. Fastest service I've ever had with a company. Delivered right to my door. Affordable planning made easy. Will recommend.
I have never felt the need to publicly post a review regardless of how poor an experience was until now. We had an inflatable rented for the weekend of Saturday, October 29, 2022 for my son's 3rd birthday. When my wife initially called, she requested a the backhoe inflatable. They asked her if we had one outdoor receptacle and she advised that we did. The backhoe was booked. Approximately a week or so before the event, my wife received a call advising that the backhoe was no longer available. It had sustained some damage. My son is of that age where he is obsessed with backhoes and this one looked quite fun. As a replacement, she was offered a Jump (dump) truck inflatable at the full price of $457.65. One would think that at this point, the company would offer a courtesy discount for the inconvenience of not getting what we initially ordered. What they also do not mention at the time is that this inflatable requires receptacles on two different circuits. The inflatable is delivered at approximately 4 pm on the Friday before the weekend. I am not home. My wife calls me and tells me there is a problem - the installation team tells her for the first time that two receptacles on two circuits are required. I have to abruptly leave an appointment to address the issue. I determine that the only way to power the fans that inflate the inflatable is to run one of the cables into my home through a open window. Minor inconvenience I guess, but it would have been nice for someone to tell us in advance. After the weekend (on either Monday or Tuesday), I call and leave a message asking someone to call me back to discuss the issues. No one calls me. I get an email asking to provide a review. I fill it out - again outlining the problems and provide my contact information - but once again, no call back. Today, I called again and spoke to Kathy "I dont need to provide you with my last name". Kathy told me that she was the person to speak to if I had any concerns. She confirmed that she was (at least one of) the decision makers on whether a discount would be provided. She told me that she has no record of the above which suggested to me that she thought that I was not being truthful. She refused to provide any discount or credit going forward. Am I being petty? Some people may think that. It probably all could have been resolved with an earlier return phone call and an apology. Maybe even a small credit going forward. I live in a neighbourhood with around 30 children who have rented inflatables in the past and given my son's age, I will probably rent them into the future...but not with Air Bounce Inflatables & Party Rentals.
We got the Star Wars castle for my nephews Bday and it was amazing ! the team of people at this company are also amazing and made this experience super easy AND they are so helpful and friendly too ! Since Covid started customer service has gone down the drain and ABI&PR re instilled my faith lol THANKS !!!!
Air Bounce Inflatables & Party Rentals is a Canadian Party equipment rental service based in Hamilton, Ontario. Air Bounce Inflatables & Party Rentals is located at 675 Tradewind Dr Unit 1, Ancaster, ON L9G 4V5, Canada.
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