Needed to change my online profile (address and phone number) and the Alpha Labs website does not provide this capability. So I took the time to call them directly - where they asked me all the key security questions etc only to eventually tell me they couldn't change profiles on the phone either, and that I could only change this information with staff at the location I go to for tests. Who doesn't allow online profile changes or provide this assistance via customer service these days. Poor technical offering and customer support. Fortunately there are other labs out there.
I had an amazing experience with such a kind young woman taking my blood. My 2 and 5 year old granddaughters were with me, the older one needs to do blood tests soon so they came to watch, The young woman explained everything very clearly to the kids, took her time, let them watch and gave them stickers after. I didn't feel a thing and was so grateful she spent the time comforting the girls so when they need to do it they will be more comfortable. I didn't get her name with I had, she was lovely
Despite having an office printer visible, and multiple different ways to transfer a requisition digitally at their disposal, they refused to accept anything other than a paper requisition. This is outdated, inconvenient, and frankly just silly. Also, they won't accept appointments made over the phone, instead they must be booked online. It makes no sense.
This is probably one of the best places to get your blood work done. I went in Around 11am on a Friday..I waited less than 5 minutes and walked out in 15 minutes. Everyone is so nice and professional. Highly recommended!
Ask for Heart or Mercy. They are the two consistent ones that I can count on. I am there every other week for blood work. They are the best. Some days expect wait and some days are quick it’s not predictable. If you ask for the right person it makes a difference in your experience. I’ve been there for the one year now. I only ask for either one of them. The best!
I’ve always had good experiences here. Staff are calm and courteous & I haven’t experienced long delays, though I go as a drop-in (I believe you can make appointments - I’ve never done this though). Results have always been quick, often the next day. I think very highly of Alpha Labs.
Websites always down. Phone never answered. Booked an appointment they did not tell me I needed to have the paperwork printed. Electronic copies will not do
Alpha Labs - Waterdown - Dundas Street East is a Canadian Laboratory based in Hamilton, Ontario. Alpha Labs - Waterdown - Dundas Street East is located at 255 Dundas St E unit 25, Waterdown, ON L0R 2H0, Canada.
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