This has got to be hands down the friendliest group of employees ever! I visited on Saturday April 26th, 2025, and I have to say they were awesome. Unfortunately, the decking that I was looking for was discontinued, but they offered plenty of good options, and were extremely knowledgeable. Highly recommend!!
I was at the store on Tuesday to purchase PT lumber to replace my outdoor porch steps. The price was comparable to the big box store but more importantly the helpful staff was amazing. Everyone was so friendly and knowledgeable about the products. I purchased everything I needed. From a happy customer!
Amazing customer service from the moment I placed my order via phone to picking it up less than 30 minutes later. I needed a few materials quick for an emergency job at home and Turkstra was the only place that was able to fulfill my order on the same day. Placing the order was very straightforward. I called their number, spoke to a member of their staff, told them what I needed, and then told to come 15 to 30 minutes later to pick it up on the curbside. Staff were very friendly and helpful in explaining the order process and were quick to get the order ready. I will definitely have Turkstra Lumber in mind even after the pandemic is over.
Unbelievable service during lockdown. Was in a bind, and needed supplies asap. Used the website chat service and confirmed stock. Called store, placed order and was able to pick up in 10min. I was even able to add a few items in the parking lot. The staff are pleasant, friendly and knowledgeable. Thank you everyone for the awesome service!
Very friendly and fast service but unfortunately get 2 stars as they're gouging ppl...I get pricing is going up and has in a lot of places already but a 2x4x8 at lowes is $4.85 and turkstra is charging $7.60!!! 56% more!! Not worth it just for the good staff unfortunately.
I like going here because the staff is friendly and I like supporting local businesses
Turkstra Lumber is a 3rd generation family owned Lumber store with multiple locations. They have great selection, good service, and fair pricing. They are also good community supporters.
Turkstra Lumber - Waterdown is a Canadian Hardware Store based in Hamilton, Ontario. Turkstra Lumber - Waterdown is located at 61 Hamilton St N, Waterdown, ON L0R 2H0, Canada.
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