Thanks to the service dept at Taylor. From the moment walking through the door til leaving. You guys did an awesome job. Total communication regarding issue and fixing. Thanks again
Worst dealership I have delt with and would never recommend them from my experience. 2 months ago I went there with one key fob not working and they said they can fix it . They took my trailhawk in and said they had to order a fob as one they had didn't work . Upon returning to my jeep couldn't start it with out using fob to press start . Went in told them and technician said it was like that when ut came in . Sorry was not . Anyway told to come back next day . 5 hrs later and was told that RFH won't reprogram key . They were not sure but said my key fob from when I bought the jeep used almost 2 yrs ago was a knock of fob . To which one worked the other didnt worked till I went in with the problem . Then they told me they have to call to their engineers at head and would call me . Starting car with fob still . 2weeks later I called and one service advisor said it could take a year ,really. He was rude so I spoke to manager and told him just how this guy dealt with me . Anyway he said he would put a rush on it and here I am 3weeks later no call,no follow up nothing . Courtesy call would be nice Going else where and will never deal with jeep again especially this dealership . Not a happy ex jeep driver .
Honestly I would never go back! After buying a brand new jeep with the extended warranty, I thought I would be treated better, but they just want my money! I always go to the Oakville dealership and they are the best! I made the mistake of coming here because it was more convenient, will never make that mistake again. They have no respect for anyone and treat women and those of colour with disrespect! I came in for one thing because I got a service alert and then they tell me it’s “neglect” due to oil change! The issue had nothing to do with me needing an oil change! That too the oil change sign came on the day of the appointment! They also told me over the phone my car will be covered and then they want me to pay after having my car for 6 hours to tell me it’s car neglect! Overall rude and truly disappointed with their service!
Questionable on multiple occasions within first 8 months of purchase. You would assume after investing 90k in a truck you wouldn’t have as much friction as I've experienced, especially with the warranty package purchased. I received a recall notice in the mail and upon calling the the dealership they proceeded to debate with me that they had already performed the software update despite me never having brought the truck in for service. When my right passenger side speaker began to malfunction in the cold weather I brought my truck in and they were to order parts to replace after a lengthy contested evaluation. It’s been 1.5 months with one missed call but was told they had been trying extremely hard to get in touch. Soon after purchasing the vehicle I noticed my left signal was sticking and upon sharing this with the team they advised they’d evaluate and order parts….again no follow up. Certainly not the effortless experience I was expecting.
The sales guy was very nice and accomodating, provided all replies we needed for our purchase. Sales Manager, however, would need to return to sales school in customer relationship management and business retention. We will never purchase with this dealer for our business or personal purchases. They don't know how to treat people with respect - as it turned out they tried to have us convince them to sell us a vehicle! lol
I would not recommend this place. It's best to avoid it. It's one of the poorest dealerships in Hamilton, both in terms of service and sales. They might be friendly until you make your purchase, but afterwards, you're on your own. The service department lacks competence. I pointed out the issue with my truck's shaking when the engine is on, but they never investigated it. When I had a check engine light and brought it in, they claimed the light turned off when the truck went into the shop. They seem to be cutting corners, and I found the behavior of an individual named Sonam Maheshwari to be disrespectful. Additionally, the service manager seems to lack knowledge about repairs. If there was an option to give them 0 stars, I would have chosen that.
Second time attending this dealership to make a purchase. Both times the salesmen were condescending, lacked knowledge and were disrespectful. The second time I dealt with a man who didn’t introduce himself so I don’t know his name, but did express that he has been there 46 years.. time to retire. He didn’t even know the difference between trim levels and dismissed me when I inquired further. I asked to speak to a manager who was equally arrogant. The staff here need to get their head out of the clouds. If an owner could contact me that would be welcomed. Best of luck to customers who go here.
Taylor Chrysler Dodge Inc is a Canadian Car Dealer based in Hamilton, Ontario. Taylor Chrysler Dodge Inc is located at 260 Centennial Pkwy N, Hamilton, ON L8E 2X4, Canada.
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