I am happy with the service from Albert. Just can't wait to receive the funds soon to buy special bed for my chronic back, two shoulders, hips and keep my legs up a little for blood flow plus my neck too. I am please wirh the service!
I purchased a topper to place over a yr old Mattress I bought from this same store. Just over one yr ago. The salesman didn't ask me if I had any back problems or other health conditions related to my back. I learned a valuable lesson the hard and expensive way! 6 yrs. ago I purchased a topper (made in China ) from this very same store. I had not one issue with the topper it lasted exactly 2 yrs as stated with much extra comfort for my back . Last year, I bought a mattress, which I found to be very uncomfortable, and it hurt my back as disruption of sleep it was like sleeping on a cement floor. They were happy to exchange it for me. Mind you, the 2nd one, I thought after laying on it for 10 to 15 mins, it seemed more comfortable! Boy, was I wrong. I had experienced worse back pain than I did with the 1st mattress I went back to the store after only one night. Sleep on it .. I couldn't handle the back pain it caused me.. Sleep Country head office really didn't want to exchange it for a 2nd time I explained that I'd be happy to get my back specialist to write a letter to head office management. Only then! would they do 2nd a final exchange; It really caused me alot of emotional ,aggravating and physical stress to have to deal with the head office supervisor and to have to get my specialist involved just for them to approve the 2nd exchange. I was very disappointed that the salesman didn't even bother to inquire if I had any back problems, which would have made my selection a heck of a lot easier and much less stressful' he really didn't seem to care about helping me choose a good quality mattress. He 100 % demonstrate poor customer service, and he not once explained if a customer has back problems. There is absolutely regard for due diligence at all or sales integrity on the Sleep Country part. I guess if I was going to spend 3 grand his attitude and attention would have been maybe at the least 75% . This topper I purchased is defective, and the store as well as head office won't exchange it. Even tho it's hanging half inch off the bottom of my mattress and has become more flattened in the past couple of months 369.00 down the drain. I'm left with no choice but to buy a good Mattress and I will pay out up to 3000.00 for the right one, so I never have to experience this discomfort again. I contacted Donna, who at 1st told me to contact head office,'I did, and they stated that as far as the extra length goes, they won't replace it. I explained to the rep that I never had this problem with the last topper I purchased. I know this one is defective, and I called the store back after I was informed that I didn't need to call head office . The store itself could decide to exchange . I spoke with Donna, and after I gave her the measurements, she stated it's the size it is supposed to be! I told her that my mattress must be shorter then, and she refused to exchange. Meanwhile, this topper is under warranty. Again, all the stress of dealing with these people. I will never do business again with Sleep Country Canada They might be a Canadian business, but their mattresses are made in China, and I'm sure other countries. Bottom line, you get what you definitely pay for. I am fed up with retailers' short changing consumers, and it's time to hold them accountable for taking advantage of us customers who pay straight out instead of financing. I will be contacting the retail association and marketplace. As well as placing my review on Yelp. Attached is a picture proof of the overlap of this topper. I'm very ' very disgusted with this outcome.
There is no hurry at all. They are very noligable and patient. If the bed you purchased is not the right feel for your night's sleep, you can get a better one within 90 days. I know because I bought one that was too soft for me, and it is being picked up, and a medium hard one is being delivered
Sean was phenomenal, very helpful and spent time showing all the options he had. Got an excellent deal, paid 200 dollars for two awesome memory foam pillows with cooling and am having the best sleep I have had in a while. I would never shop for a pillow anywhere else.
3 stars only because of their online store, as for this location which i had to go to, Jane treated me very well, understood my situation, and set me up with my bed order posthaste, which is yet to be delivered due to being out of stock... my biggest gripe is that it's 2020, their online store, like many other similar furniture online stores that have brick and mortar locations (e.g. JYSK) reeeeeally need to update their payment options to include things like Visa Debit, you only have 2 options: credit card, or their version of a credit-based payment system... yet, i can go to the store and use Visa Debit with no problem whatsoever... in these covid times these things really need to be revamped.... also in-store stock levels would be a big bonus on the website.
I had a great experience and sleep country, Sean was an amazing rep I highly recommend going to see him if u are interested in upgrading your old matress. He was kind very knowledgeable and was able to get me an unbeatable price on a brand new Kings Down premium mattress.. Highly recommend dropping in to this location
Steep prices but well worth it. Bryan was a perfect aid when trying to decide on a pillow. They allow you to test it on similar beds, so you know what you're buying.
Sleep Country Canada is a Canadian Bed shop based in Hamilton, Ontario. Sleep Country Canada is located at 920 Upper Wentworth St, Hamilton, ON L9A 4Y6, Canada.
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