WOW is all I can say !!! I called this morning to see if they could fix my tyre that was loosing air and they asked if I could call back at 10am to see if they would have time. I called back at 10am they said bring it in for 10:30am and they will fix it. Bring it in get a call in about 30 mins saying it’s ready and I go to pick it up and the owner does not charge me at all !!! What service from a local shop!!! Thank you again and Merry Christmas ! I will be back !!
Called in, had a rude tone and was condescending. Didn’t seem they wanted to help me. Diagnostic fee is $200 and was told right away they don’t deal with after market warranty. Which was weird because I didn’t give vehicle information. I asked how do you know what warranty I have. Then he asked who’s the warranty through? LOL So take note they don’t do “after market warranty” through Canada general warranty.
I had a flat tire right in front of the shop today, and they were absolutely incredible. They came out right away, put on a temporary tire for me at no cost, and made what could have been a stressful situation so easy and positive. Their kindness, honesty, and quick service truly stood out. Because of how amazing they were, I’ll be ordering two new front tires directly through them and any future repairs needed. It’s rare to find a mechanic shop that is transparent, goes above and beyond like this, and I’m genuinely grateful for their help today. Highly recommend!
I had an outstanding experience at Beech Motorworks. The staff were knowledgeable, transparent, and very efficient with diagnosing and repairing my vehicle. They provided a detailed breakdown of the work needed and kept me updated the entire time. The quality of service and integrity here are unmatched. I left feeling confident and well taken care of. Highly recommend!
My AC unit was leaking and I came to these guys. Turned out to be a clogged drain and they got the job done in 20 minutes for no charge, even threw in a safety check. Amazing service I will be back!!
Very poor customer service. They act charming and friendly until you question their prices or practices. They quickly become hostile and rude. Definetely not how a business should be run. They jack up the costs by saying work must be done and try to hide it by cleaning the car, easing the blow a little. Do yourself a favour and go elsewhere.
Have taken my cars to Beech over the past 12 years for things like snow tire changes to serious concerns. They always did quality work; mentioned what else should be considered either immediately or over the next few months time. A transmission incident was of special concern. I went back to my dealer 3 times mentioning a "slippage" after a complete stop that continued to get worse and worse. I do a lot of highway driving and did not want to be stuck at 2am on the 401. For 3 consecutive times at the dealer, each time I was told there were "no problems noted". I called a trusted national organization and was told to take the car to Beech. Their technicians noted 3 major and 1 minor fault in the transmission; gave me the computer analysis codes; and recommended I return to the dealer with these codes in hand. The car was 4 days at the dealer and a new transmission was inserted - all under their warranty. In 12,000 kms more, my original warranty would have expired! There are "rip-off" artists in any profession, but Beech is definitely NOT one of them! I need someone I can trust to keep me and my family safe from mechanical issues on the highways - whether at 2pm or 2am! Thanks Beech!
Beech Motorworks is a Canadian Auto repair shop based in Hamilton, Ontario. Beech Motorworks is located at 990 Upper James St, Hamilton, ON L9C 3A5, Canada.
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